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Thank you for choosing our products. We stand behind the quality of our products and warrant to the original purchaser that our products are free from defects in materials and workmanship. This warranty policy outlines the process for servicing or returning products under warranty.
Certain products must be submitted to our authorized service centers for warranty service. These typically include products that require professional assessment or repair.
Most products available on our platform belong to this warranty category.
Please refer to this documentation below or contact our customer service to determine if your product falls under this category.
For certain products, you may return them directly to us for warranty service. These are usually products that can be easily shipped and do not require specialized service tools or environments. Instructions for returning the product will be provided upon request.
Example Products: Mobile Accessories (Cables, Charger, Neckband, Earbuds)
NOTE: We may or may not ask customer to pay pickup and delivery charges of product depending upon individual case.
Warranty Classification/Category
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Service Center Warranty |
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Direct Return |
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The decision to direct a product for service center submission or direct return will be made by the company based on the type of product and the nature of the defect. Our customer service team will guide you through the appropriate process after evaluating your warranty claim.
- This warranty is valid from the date of purchase and is non-transferable.
- The warranty does not cover damages resulting from accidents, misuse, abuse, or unauthorized modifications.
- Proof of purchase is required to validate the warranty claim (Customer Should Produce Valid Bill with Order ID). Also it is essential to preserve certain warranty related documentations provided by company of product within product package/box.
- Shipping costs for returning the product may not be covered by the warranty.
For any warranty service, please contact our customer service department with your product details and a description of the issue. We are committed to providing a prompt and satisfactory resolution to your concerns.
All mobiles and computers and computer components/peripherals come with a manufacturer's service center warranty. The duration and terms of the warranty vary by manufacturer and product.
Products with a direct return policy can be returned to us within the warranty period if they meet the return criteria. Please check the product's warranty terms to confirm if it qualifies for a direct return.
If you cannot find an authorized service center in your area, please contact our customer service for assistance. We will guide you through alternative service options.
The warranty does not cover damages caused by accidents, misuse, or normal wear and tear. It also does not cover any software issues or unauthorized repairs.
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